Decagon Call Center AI Software
About Decagon
Decagon is a San Francisco enterprise CX-agent company founded in August 2023 by Jesse Zhang and Ashwin Sreenivas. Buyers use it as a standalone AI layer on existing helpdesks to resolve chat, email, voice, and SMS. Official about names Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas. Wikipedia records a January 2026 Series D at a $4.5 billion valuation. The company remains private; no acquisition was sourced. Employee count is not stated on the official about page and is left null.
Decagon Features
1. Omnichannel AI concierge — Voice, chat, email, SMS, and other customer channels.
2. Action-taking agents — Official positioning to deliver tailored, always-on experiences rather than deflection-only bots.
3. Enterprise brand deployments — Named production customers on the about page.
4. Personalized, proactive CX — Company-stated product thesis on the about page.
5. Multi-channel continuity — One agent brain across channels per official description.
Decagon Pricing
Decagon does not publish a public dollar rate card on the fetched official about page. Pricing is sales-led / not a public rate card.
Decagon Customers
Avis Budget Group; Chime; Oura Health; 1-800-FLOWERS.COM; Hunter Douglas
