Decagon

HQ: United States
Founded Year: 2023
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Decagon software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Decagon software.

Description:Decagon AI, Inc. sells conversational AI agents—an “AI concierge”—for enterprise customer experience across voice, chat, email, SMS, and other channels. Official about copy says the platform enables enterprises including Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy agents that personalize and resolve conversations. The company publishes marketing metrics (10M+ customers served, 80% deflection, 65% support-cost decrease, 93% agent quality score) that are vendor claims, not independently audited. Founded in August 2023 by Jesse Zhang (CEO) and Ashwin Sreenivas, Decagon is headquartered in San Francisco (Wikipedia and company materials). It is private; Wikipedia notes a January 2026 $250 million Series D led by Coatue and Index that valued the company at $4.5 billion. Pricing is not a public rate card on the fetched about page.

Decagon Call Center AI Software

About Decagon

Decagon is a San Francisco enterprise CX-agent company founded in August 2023 by Jesse Zhang and Ashwin Sreenivas. Buyers use it as a standalone AI layer on existing helpdesks to resolve chat, email, voice, and SMS. Official about names Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas. Wikipedia records a January 2026 Series D at a $4.5 billion valuation. The company remains private; no acquisition was sourced. Employee count is not stated on the official about page and is left null.

Decagon Features

1. Omnichannel AI concierge — Voice, chat, email, SMS, and other customer channels.

2. Action-taking agents — Official positioning to deliver tailored, always-on experiences rather than deflection-only bots.

3. Enterprise brand deployments — Named production customers on the about page.

4. Personalized, proactive CX — Company-stated product thesis on the about page.

5. Multi-channel continuity — One agent brain across channels per official description.

Decagon Pricing

Decagon does not publish a public dollar rate card on the fetched official about page. Pricing is sales-led / not a public rate card.

Decagon Customers

Avis Budget Group; Chime; Oura Health; 1-800-FLOWERS.COM; Hunter Douglas

Decagon Socials

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Recent Decagon News

Introducing Decagon Assist: Empower every representative to deliver concierge experiences

Decagon launched Decagon Assist on August 19, 2026 as an AI copilot for human customer service representatives. The product provides conversation summaries, suggested responses, next-step actions, and an Ask AI knowledge query, and it runs inside existing CRMs including Salesforce, Zendesk, and Front. On voice it adds live transcription and next-step guidance. On chat it adds real-time translation. A dedicated analytics hub reports adoption, CSAT, and latency by team, representative, and workflow.

August 19, 2026