Cresta Call Center AI Software
About Cresta
Cresta is a Sunnyvale (also described as Palo Alto in some Cresta pages) enterprise CX-AI company founded in 2017 at Stanford’s AI Lab. It sells a single platform for AI agents, real-time agent assist, QA, knowledge, and conversation intelligence aimed at large contact centers. Official 2026 figures: 600-plus employees and $100 million ARR. Buyers deploy Cresta alongside existing telephony/CCaaS. The company is private and founder/operator-led under CEO Ping Wu. No acquisition was sourced in 2025–2026.
Cresta Features
1. Cresta AI Agent — Autonomous voice and digital agent for end-to-end resolution.
2. Agent Assist — Real-time guidance, suggestions, and knowledge during live conversations.
3. Conversation Intelligence / Cresta Insights — Analysis of 100% of conversations, including real-time trends.
4. Knowledge Agent — Proactive answers from enterprise knowledge.
5. Quality Management — Automated QA across all conversations.
6. Training Simulator — AI-simulated customers for agent practice.
7. Opera orchestration — No-code AI orchestration engine (launched 2023 per official timeline).
8. Voice and digital coverage — Expanded from digital assist to voice in 2021 per the official story.
Cresta Pricing
Cresta does not publish a self-serve dollar rate card on cresta.com. Pricing is sales-led / not a public rate card. Request a demo for a quote.
Cresta Customers
Intuit
