Bland

HQ: United States
Founded Year: 2023
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Bland software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Bland software.

Description:Bland is an enterprise voice-AI platform for inbound and outbound phone agents, with emphasis on healthcare, insurance, financial services, and logistics. Official FAQ copy says customers build, run, and monitor AI phone agents on Bland’s own infrastructure, with human-sounding voices, CRM/telephony integrations, and observability. The homepage states 612,535,163 calls resolved to date (a live vendor counter). Use cases include IVR replacement, AI call centers, inbound/outbound agents, and call intelligence. Pricing is described as a single per-minute rate covering the LLM, STT, TTS, and telephony, with enterprise contracts based on volume, dedicated infrastructure, and compliance; a static dollar-per-minute figure was not captured from the fetched homepage. Bland holds SOC 2 Type I/II, HIPAA, and PCI DSS per the FAQ. Founded in 2023 and based in San Francisco (570 Pacific Avenue in PitchBook). Official customer stories name MyPlanAdvocate, American Way Health, and IHFA.

Bland Call Center AI Software

About Bland

Bland (Bland AI) is a San Francisco voice-AI company founded in 2023. It sells programmable phone agents for regulated industries, running on vendor-owned infrastructure. Operations teams use Bland to replace IVRs and staff overflow or full AI call centers, typically going live in two to six weeks with forward-deployed engineers (official FAQ). PitchBook lists 570 Pacific Avenue, San Francisco. The company is private. Per-minute list dollars were not in the fetched HTML and are not invented here. Named official stories: MyPlanAdvocate, American Way Health, IHFA.

Bland Features

1. Inbound and outbound AI phone agents — Human-sounding agents on Bland infrastructure.

2. Conversational Pathways — Structured-yet-flexible call logic (vendor product language in third-party profiles; homepage describes flow building via “Norm”).

3. IVR replacement — Natural-language replacement for press-1 trees.

4. Omnichannel deploy — Voice, SMS, iMessage, and web chat with unified memory (homepage).

5. Observability and QA — Real-time call watch and scenario testing (1,003-scenario test UI on homepage).

6. Stack integrations — Telephony, CRM, and scheduling connectors.

7. Compliance posture — Official FAQ: SOC 2 Type I and II, HIPAA, PCI DSS; US/EU/APAC residency on request.

8. Languages — Official FAQ: 40-plus languages, real-time translation in 23.

Bland Pricing

Official FAQ: one per-minute rate covers model, speech-to-text, text-to-speech, and telephony; no per-token charges. Enterprise plans are contracted on volume, dedicated infrastructure, and compliance. A specific dollar-per-minute list price was not present in the fetched bland.ai HTML and is not invented. Confirm current per-minute rates on the vendor pricing page.