AVOXI Communications Platform as a Service (CPAAS)

AVOXI is an international voice provider built for contact centers that need local and toll-free numbers in many countries. Rather than sell its own full contact center suite, AVOXI connects global numbers and carrier-grade voice into the CCaaS, UCaaS, and AI tools a business already uses, with more than 40 prebuilt integrations including Genesys, Amazon Connect, Microsoft Teams, and Zoom. The company was founded in Atlanta in 2001, expanded to South Africa, rebranded, and began rebuilding itself as a software company around 2016. Ballast Point Ventures invested $10 million in 2018, and Clearhaven Partners later made a strategic investment. AVOXI is now part of the Clearhaven portfolio. A 2024 report from 451 Research, hosted by AVOXI, described about 150 employees, more than 5,000 customers, and estimated 2023 revenue near $50 million. It noted customers in hospitality, healthcare, financial services, retail, and logistics, including eight of the top 10 global hotel chains. Number types include international toll-free, local DID, UIFN, non-geographic, vanity, and TrueLocal, which supports two-way local caller ID. The platform adds number porting, call routing, SIP trunks, voice APIs, call insights analytics, automated number testing, and AI-assisted proactive monitoring, plus a contact center and call recording toolset. AVOXI's headquarters is at 300 Galleria Parkway SE in Atlanta.

1. Virtual numbers in 150+ countries: international toll-free, local DID, UIFN, non-geographic, and vanity

2. TrueLocal two-way local caller ID for inbound and outbound

3. 40+ prebuilt integrations, including Genesys, Amazon Connect, Microsoft Teams, and Zoom

4. SIP trunks and voice APIs

5. Number porting and call routing management

6. Call Insights analytics for call quality and agent performance

7. Automated number testing and AI-assisted proactive monitoring

8. Security options including fraud monitoring, MFA, SSO, and encrypted SIP

Published on avoxi.com/pricing. Virtual number packages start at $6.49 per month, based on number type, country or city, and required minutes, with regulatory fees and taxes extra. Software tiers: Standard at 3% of spend with a $14.99 monthly minimum, Premium at 5% of spend with a $99.99 minimum, and Premium AI at 10% of spend with a $199.99 minimum. Plans are month to month with no long-term commitment, and larger volumes are quoted by sales.

Abbott; Hyatt; InterContinental Hotels Group; Barceló Hotel Group; Black & Decker; PharmaLex; Ring