AmplifAI

HQ: United States
Founded Year: 2016
Company Type: Privately Held
Category: QA
This is CXSpy's primary classification of the AmplifAI software. The software may fit other categories as well.
Type: tool
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the AmplifAI software.

Description:AmplifAI is a Plano, Texas Auto QA, coaching, and contact-center performance tool. CX leaders, quality managers, and supervisors use it to unify data from more than 150 sources, score 100 percent of interactions, and push next-best coaching and recognition actions to agents, team leaders, and BPO partners. The platform also measures chatbots and AI agents on the same quality bar as live teams. Official capability areas include data integration, Auto QA and quality management, AI-enabled coaching, performance management, customer intelligence, gamification, and AI-agent governance. The homepage states that 10,000-plus CX teams use AmplifAI. There is no public dollar rate card. BPO pages describe per-user commercial quotes that sit below enterprise retail rates. Named customers and partners on official pages include The Home Depot, GoDaddy, iQor, TTEC, Premier Bank, University of Miami, and DispatchHealth. An official June 2026 blog post confirms AmplifAI won Automation Solution of the Year at the 2026 CCW Excellence Awards in Las Vegas, presented by Customer Management Practice, and was a Workforce Innovation of the Year finalist. The company was founded in 2016 per an official seed-round post and remains privately held. No official employee or revenue number was published on the pages reviewed.

AmplifAI Call Center Quality Assurance ("QA") Software

About AmplifAI

AmplifAI is a privately held contact-center Auto QA, coaching, and performance-enablement vendor based in Plano, Texas. The official contact page lists AmplifAI HQ at 500 N Central Expy #500, Plano, TX 75074, with email info@AmplifAI.com. An official 2019 company blog post on the seed round states the company was founded in 2016 in the Dallas area. CB Insights also lists 2016 and the same Plano address. The product unifies structured and unstructured contact-center data from 150-plus sources and turns it into Auto QA scores, coaching plans, scorecards, gamification, and next-best actions for live agents, supervisors, BPOs, and AI agents. The homepage states that 10,000-plus CX teams use the platform. Official customer and press pages name The Home Depot, GoDaddy, iQor, TTEC, Premier Bank, University of Miami, and DispatchHealth. On 23 June 2026, per an official AmplifAI blog post updated 30 June 2026, the company won Automation Solution of the Year at the 2026 CCW Excellence Awards in Las Vegas, presented by Customer Management Practice, and was named a Workforce Innovation of the Year finalist. Pricing is sales-quoted on a per-user basis for BPOs, with no public dollar card. No phone, employee count, or revenue figure is published on the official contact materials reviewed. An official Home Depot customer story on the vendor site reports a 4 percent rise in agent productivity, a 20 percent rise in customer satisfaction, and $135 million in additional annual revenue attributed by that customer. Sean Minter is founder and CEO.

AmplifAI Features

1. Data unification: Agnostic connectors to 150-plus cloud, on-premise, and spreadsheet sources into one AI-ready hub.

2. Auto QA and quality management: Scores 100 percent of interactions, supports multiple custom forms, auto-fails, and calibration.

3. AI-enabled coaching: Next-best coaching actions, session summaries, coaching histories, and Coaching Effectiveness Scores.

4. Performance management: Role-based dashboards, flexible scorecards, percentile rankings, and intraday KPI tracking across sites and BPOs.

5. Customer intelligence: Intent, sentiment, survey commentary, predictive NPS, and CX trend alerts tied to agent behaviors.

6. Gamification and recognition: Leaderboards, contests, badges, incentive tracking, and generated recognition messages.

7. AI agent performance and governance: Holds chatbots and AI agents to the same quality and KPI framework as live teams.

8. BPO partner management: Shared scorecards and coaching workflows across internal teams and outsourcers.

AmplifAI Pricing

No public dollar rate card. Official BPO industry copy says pricing is per-user and structured lower than enterprise retail rates, with commercial terms fitted to whether the BPO absorbs or passes through cost. Enterprise pricing is described as tailored to deployment scope and integrations. Buyers request a demo or talk to sales.