Aisera Call Center AI Software

Aisera is a company specialized in providing AI-driven solutions, with a particular focus on transforming enterprise operations through automation and AI technology. As a privately held company based in the U.S., Aisera maintains a global presence with additional offices in Greece, Canada, and India, underpinned by a strong partner network. The company's mission revolves around enhancing the service experience for both employees and customers by automating a wide range of tasks from common to complex. By doing so, Aisera enables users to dedicate more time to high-value work while ensuring that those seeking help can efficiently resolve their issues through self-service solutions. The team at Aisera boasts a rich background, with experience drawn from leading companies such as ServiceNow, Splunk, VMware, Google, Microsoft, SAP, and LinkedIn, supported by top-tier venture capital firms and industry experts.

Aisera offers a suite of products designed to revolutionize how enterprises handle their internal workflows and customer interactions. One of its flagship offerings is the Generative AI Platform & ChatGPT for Enterprise, aimed at automating workflows across various domains including IT, HR, Customer Support, Sales, and Operations, thus achieving significant cost savings and boosting self-service rates well above the industry standard. Additionally, Aisera has developed AiseraGPT, a component of its AI Service Experience platform, which allows enterprises to customize large language models (LLMs) with their data, tailored specifically to their domain and industry, without Aisera having access to the data. This innovative approach enables organizations to implement customized chatbots or Generative AI Apps, further enhancing productivity and user satisfaction within the workplace. Through its universal GPT solution, Aisera addresses the challenge of domain-specific queries by providing a single interface that aggregates responses from a network of virtual assistants specialized across various fields.

Aisera offers an advanced Generative AI Platform aimed at streamlining workflows across various enterprise functions, including IT, HR, Customer Support, Sales, and Operations. This platform is designed to significantly enhance the efficiency and cost-effectiveness of these departments by providing high self-service rates and substantial cost savings.

Key features and services provided by Aisera include:

1. **Generative AI and ChatGPT for Enterprises**: Aisera's platform utilizes Generative AI and ChatGPT technologies to offer automated solutions at scale, ensuring over 70% self-service rates, which is well above the industry average. This capability leads to substantial cost savings, reportedly over $1 million.

2. **Enterprise Chatbots**: Aisera focuses on enterprise-grade chatbot features that incorporate Unsupervised AI Learning, Natural Language Processing (NLP), and Understanding (NLU) for a highly intuitive, advanced, and personalized user experience. These chatbots are designed to be contextually aware, enhancing their functionality and user interaction quality.

3. **Omnichannel Messaging and Conversational AI**: The platform supports omnichannel messaging, ensuring seamless interactions across various channels including online, SMS, web portal, phone, enterprise messengers like Skype and MS Teams, social messengers, voice assistance, email, and web/mobile apps. This broad compatibility guarantees a unified user experience and efficient self-service resolution of issues.

4. **No-Code Visual Flow Builder**: Aisera offers a no-code visual flow builder allowing for the easy and intuitive creation of chatbots without requiring coding knowledge. This feature enables businesses to automate resolutions for customer issues effectively and adapt the chatbot to evolving business trends and customer feedback.

5. **Live Chat Handover & Intelligence**: The AI-powered chatbots are equipped to intelligently hand over the conversation to human agents when necessary, either due to the complexity of the query or user preference. This ensures a smooth transition and maintains the quality of customer service.

6. **Sentiment Analysis**: Incorporating advanced sentiment analysis, Aisera's chatbots can interpret the user's intent and emotional state from their queries, enhancing the overall interaction quality. This capability allows the chatbot to respond more appropriately to user sentiments, improving the customer experience.

7. **AI Workflow Automation & Orchestration (RPA)**: Aisera's platform offers robust workflow automation and orchestration capabilities, allowing for the execution of a wide range of tasks based on user requests. This is achieved through its native workflow and orchestration engine, pre-built low-code actions, and workflows from Aisera’s Flow Studio.

Aisera positions itself as a leader in AI Service Experience (AISX), leveraging a comprehensive AI-driven help desk and customer service solution to automate processes with Conversational AI. The company possesses a strong global presence, supported by its headquarters in the U.S. and additional offices in Greece, Canada, and India, coupled with a sizable partner network.

Aisera offers a Conversational AI solution that provides immersive and engaging multi-turn conversational experiences with full voice, chat, and text support. This solution is capable of leveraging NLU Search and unsupervised NLP to deliver speedy remediation of knowledge requests for immediate self-service resolutions. Additionally, Aisera highlights a significant achievement in their self-service rate, which is over 70%, well above the industry average of 20 to 30%. This efficiency has helped them to achieve over $1M in cost savings. However, specific pricing details, such as the cost per month or the structure of pricing plans (e.g., per seat, per technician, subscription tiers), are not provided in the given information.

Zoom is a customer of aisera.com, utilizing their AI Service Desk to enhance the employee service experience by streamlining support requests through workflow automation, knowledge, and service catalogs from ServiceNow. This implementation enables Zoom employees to receive instant answers to their IT issues, leading to significant satisfaction with the results and benefits provided by Aisera’s solution.