Zoom

HQ: United States
Founded Year: 2011
Phone: (888) 799-9666
Est. # Employees: 7438
Revenue: $4.87 billion (FY2026 ended January 31, 2026)
This is merely an estimate of annual revenue for Zoom.
Company Type: Public (ZM)
Category: UCAAS
This is CXSpy's primary classification of the Zoom software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Zoom software.

Description:Zoom Communications, Inc. sells a collaboration and customer-experience platform spanning meetings, phone, contact center, virtual agent, and workforce engagement. Zoom Contact Center is the CCaaS product: inbound and outbound omnichannel (voice, video, chat, SMS, email, social) on the Zoom CX stack, with Flow Editor/IVR, real-time transcription, CRM CTI, surveys, PII redaction, Zoom Virtual Agent, AI Expert Assist, Workforce Engagement Management, Advanced Quality Management, and CX Insights. Official plan names are Essentials, Premium, and Elite Contact Center; the public product page asks buyers to contact sales for per-user prices rather than printing dollars in the fetched HTML. Zoom Workplace remains the meetings/phone franchise. The company was incorporated in 2011 (Eric Yuan), is headquartered at 55 Almaden Boulevard, San Jose, and trades as Nasdaq: ZM. Fiscal 2026 revenue was $4,868.8 million; it had 7,438 full-time employees as of January 31, 2026. The legal name returned to Zoom Communications, Inc. in November 2024.

Zoom Unified Communications as a Service Software

About Zoom

Zoom Communications, Inc. (Nasdaq: ZM) is a San Jose collaboration company founded in 2011 by Eric Yuan. Zoom Contact Center is a product line on the parent’s communications cloud, not a separate public company. Contact-center buyers use Zoom for omnichannel CCaaS plus Virtual Agent, Expert Assist, WEM, and QA, often alongside Zoom Phone and Meetings. FY2026 revenue was $4.87 billion; employees were 7,438 as of January 31, 2026 (Form 10-K). HQ phone is (888) 799-9666. No acquisition of Zoom was sourced in 2025–2026.

Zoom Features

1. Zoom Contact Center — Omnichannel ACD for phone, video, email, chat, SMS, and social.

2. Flow Editor and IVR — Visual routing including agentless voice dialer for outbound self-service.

3. Zoom Virtual Agent — AI self-service on voice and chat with context-preserving escalation.

4. AI Expert Assist — Real-time guidance for agents across voice, chat, and video.

5. Workforce Engagement Management — AI scheduling and staffing.

6. Advanced Quality Management — AI evaluation of interactions for coaching.

7. Zoom CX Insights — Natural-language agentic analytics over CX data.

8. Integrations — Salesforce, ServiceNow, Google Dialogflow CX, and Zoom App Marketplace connectors.

Zoom Pricing

Zoom Contact Center is sold as Essentials, Premium, and Elite per-user annual plans. Dollar list prices were not present in the fetched zoom.com contact-center HTML (contact-sales CTAs). Meetings and Phone have separate public consumer/business SKUs on Zoom’s main pricing pages. Treat CCaaS as sales-quoted unless a live vendor calculator is captured.

Zoom Customers

Vensure; Major League Baseball; Cricut

Zoom Socials

Other UCAAS Providers

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