WombatDialer Outbound Dialer Software

WombatDialer specializes in offering solutions for call centers and organizations that require mass communication capabilities. The company provides a platform that is adept at delivering professional, quality, effective marketing and sales messages to prospects, finding potential donors for nonprofit fundraising campaigns, sending reminders and calling people to collect debts, and even reaching out to voters for political campaigns. Their services are designed to be versatile, catering to a diverse range of needs from collecting payments on time to generating buzz about political campaigns. This flexibility makes WombatDialer an appealing option for various entities looking to streamline their communication efforts and ensure their messages reach the intended audience effectively.

The company's products and services revolve around the use of the Asterisk PBX system to place calls, leveraging the system’s capacities to run multiple campaigns simultaneously. WombatDialer's dialer system is praised for its simplicity once users grasp its operation, emphasizing ease of integration with existing PBX systems. Users should be familiar with programming their Asterisk PBX to fully exploit the functionality offered by WombatDialer, such as broadcasting messages or setting up inbound queues. Furthermore, WombatDialer has expanded its capabilities to integrate with Docker, offering a Docker image that simplifies the installation and upgrade process by avoiding dependency and version conflicts. This positions WombatDialer as a robust and flexible solution for automated dialing and campaign management, capable of executing complex scenarios like integrating with QueueMetrics for enhanced call-center solutions, thus elevating the efficiency and effectiveness of communication strategies employed by businesses and organizations.

WombatDialer is a software solution designed to enhance the efficiency of call centers by streamlining outbound calling operations. Compatible with the Asterisk PBX system, it integrates seamlessly with existing setups to provide a robust array of features for businesses seeking to optimize their call center activities. With a focus on flexibility, scalability, and integration, WombatDialer stands out for its ability to address a wide range of call center needs.

Key Features of WombatDialer:

1. **Integration with Asterisk PBX**: WombatDialer is designed to work with your current Asterisk PBX system, requiring no separate servers or lines, allowing for VoIP or public telephone network calls.

2. **Automated Installation and Easy Integration**: The software offers an automated installation process and is easy to integrate through its HTTP API, facilitating real-time interactions with external systems.

3. **Scalability**: WombatDialer can efficiently handle from one to hundreds of outbound lines across multiple servers, making it suitable for call centers of any size.

4. **Multiple Campaign Management**: It supports the running of multiple prioritized campaigns in parallel, allowing for a diversified call strategy.

5. **Advanced Call Handling**: Programmable handling of incomplete calls, including a flexible rescheduling logic for missed calls, ensures higher call completion rates.

6. **Real-time Monitoring and Reporting**: WombatDialer offers strong real-time monitoring capabilities, integrating natively with QueueMetrics for in-depth campaign analysis and insights.

7. **Security and Auditing**: Features a pervasive security model with extensive auditing capabilities, ensuring that call center operations are secure and transparent.

8. **Customizable Solutions**: With a set of "building blocks," WombatDialer allows for the creation of custom-tailored solutions to meet specific business requirements.

9. **Multilingual Support**: Available in English, Russian, Spanish, and Italian, making it accessible to a broader user base.

10. **Support and Updates**: Offers free email customer support and product updates within the license duration period, ensuring that users have access to the latest features and assistance when needed.

11. **Adaptability to Business Processes**: WombatDialer is built to integrate seamlessly with business processes, receiving calls over HTTP and notifying external systems in real-time of calls made and results.

12. **Dialing Modes**: Supports various dialing modes, including predictive, direct, reverse, and preview dialing, enhancing agent productivity and allowing for the implementation of diverse call strategies.

WombatDialer offers various pricing plans for its dialer system. These plans are based on the maximum number of parallel outgoing calls allowed and are as follows:

1. **Mini Plan**: 10 Channels at CHF 45 per channel/year.

2. **Midi Plan**: 50 Channels with a 20% discount, priced at CHF 36 per channel/year.

3. **Large Plan**: 100 Channels with a 40% discount, priced at CHF 27 per channel/year.

Additionally, WombatDialer provides a **50% discount** for registered non-profit, non-governmental institutions.

For campaigns requiring a massive amount of channels for a short time, there's the **Burst Capacity License**. This special license covers a duration of 1 month at 20% of a yearly license's cost, ideal for limited duration campaigns needing a significant amount of channels for a short period.

*Note*: Prices are listed in Swiss Francs (CHF), and there is no limit on the number of calls made, running campaigns, or Asterisk servers used. Payment can be made online through PayPal, allowing the use of a PayPal account or a credit card. Payment via international wire transfer is also available upon contacting their sales department at sales(at)loway.ch.

WombatDialer serves a diverse range of customers employing the software for various automated dialing needs. Customers of WombatDialer include:

1. **ACME Social**, a company specializing in tracking the success of its clients on social networks like Facebook and Google+. ACME Social utilizes WombatDialer to inform clients about the number of new friends they acquire, enhancing engagement and providing a novel way to leverage social media growth.

2. **"Friends of the Wombat"**, a nonprofit institution focused on aiding wombats in need. They sought to automate their fundraising efforts by calling potential donors who have shown interest in supporting wombats. WombatDialer enabled them to streamline the contacting process, making their campaign more efficient and less time-consuming for volunteers.

3. **Dr. Strangelove's office**, which required an automated appointment reminder system. Through the implementation of WombatDialer, Dr. Strangelove's office could efficiently manage appointment reminders, ensuring patients were informed about their upcoming appointments and reducing the occurrence of missed visits.