OPC Marketing Outbound Dialer Software

SpitFire Dialers, operated by OPC Marketing, specializes in call center software solutions that are designed to enhance the productivity and efficiency of call centers. Established in 1999 by Michael Henochowicz, co-founder of CompUSA, and Erin Mullen, OPC Marketing set out to fill a gap in the call center industry by offering personalized support and fully integrated software solutions at a competitive price. The company prides itself on its commitment to offering flexible and easy-to-maintain products utilizing the latest technology. Central to this commitment is the provision of exceptional customer service and technical support, with an emphasis on developing long-term customer relationships through a team of friendly experts. All of OPC Marketing’s operations, from software development to delivery and support, are conducted under one roof in Addison, Texas, ensuring a cohesive and efficient service for their clientele.

SpitFire Dialers provides a range of services tailored to optimizing call center operations, one of which is the innovative Dynamic Caller ID system. This allows call centers to increase the number of successful connections by using local caller IDs instead of unfamiliar toll-free or unknown numbers, making potential clients more likely to answer calls. This system is designed to comply fully with regulations set by the Federal Communications Commission (FCC), ensuring that clients can enhance their reach and efficiency without running afoul of legal requirements. Furthermore, SpitFire offers fully blended inbound/outbound dialing software that is available in three platforms: Cloud, Premise Based, or Hybrid, to meet the varied needs of businesses. This software supports call centers in increasing sales, growing revenue and profits, reducing overhead, and integrating current hardware and software applications, underscored by SpitFire's dedication to staying at the forefront of call center technology through continuous product development.

SpitFire Dialers by OPC Marketing provides a comprehensive suite of features and services designed to meet the diverse needs of call centers. The main offerings include:

1. **Flexibility**: SpitFire offers unparalleled flexibility with its tri-fold platform, allowing customers to choose between cloud-based, premise-based, or a hybrid model that combines a premise-based server with cloud-based web agents. This ensures businesses can select the deployment method that best suits their operational needs and scalability requirements.

2. **Cost Options**: Understanding that every business's financial situation is unique, SpitFire provides two affordable options: a one-time purchase or a monthly cloud subscription. This flexibility in pricing ensures that businesses of all sizes can access their services without compromising on quality or functionality.

3. **Comprehensive Dialer Modes**: The SpitFire Enterprise system includes six dialer modes to cater to various campaign needs: Predictive, Fixed Rate, Quick Connect, Preview, Manual, and Click to Dial. This range of options ensures that businesses can optimize their call operations based on specific campaign requirements and objectives.

4. **Ease of Use**: The user interface for both agents and managers is designed to be intuitive and straightforward, facilitating easy navigation and efficient use of all available tools. This focus on user experience helps minimize training time and enhances overall productivity.

5. **Control and Customization**: Businesses have complete control over their contact center, including the selection of their Carrier (Phone Service Provider), the number of calls they make, and the amount of data they load in. The system's scalability allows for the addition of agents and features as needed, ensuring that growth can be managed effectively.

6. **Exceptional Support**: SpitFire boasts a highly-rated technical support team, providing one-on-one training, troubleshooting, and consulting. Their commitment to customer satisfaction is evidenced by their excellent ratings in satisfaction surveys, and their in-house programmers and engineers continuously develop new features and functionalities based on customer feedback.

7. **Dynamic Caller ID**: This service allows call centers to customize the caller ID information for each call, improving answer rates by presenting a local presence. This feature is critical for maintaining compliance and improving engagement rates with outbound calls.

SpitFire Dialers offers two main pricing options for its products or services:

1. A one-time purchase.

2. A monthly cloud subscription.

Details regarding the exact pricing amounts are not provided. For further information, interested parties may need to contact the company directly or schedule a live demo through the company's website.

SpitFire Dialers by OPC Marketing appears to cater to a vast clientele across various industries, as indicated in the provided information. No specific customer or user company names are mentioned directly in the detailed descriptions or reviews. Nonetheless, the service is highlighted for its benefits to industries such as Telemarketing/Call Centers, Collections, Customer Service, and Financial Services. The narrative emphasizes the adaptability and cost-effectiveness of the SpitFire Enterprise software, suggesting it is a preferred solution for businesses seeking robust call center software with flexible deployment options (cloud-based, premise-based server, or hybrid dialer) and a wide array of features like predictive dialing and seamless CRM integration. The emphasis on user-friendly interfaces, control over operations, and exceptional customer support further indicates a commitment to satisfying a diverse range of business needs, although specific examples of customer companies utilizing these services are not directly listed in the provided content.