TotalCX Call Tracking Software

TotalCX is a company that focuses on enhancing the customer experience, particularly within the automotive dealership sector. It utilizes a combination of artificial intelligence (AI), automation technology, and an award-winning cloud phone system, supplemented by call performance training and a human touch, to aid automotive dealers in identifying and responding to service issues and sales opportunities in real time. This approach aims to transform customer interactions from mere transactions into opportunities for building lasting relationships. TotalCX positions itself as the singular system that dealerships need to overhaul their customer communications, aiming to provide a seamless and responsive experience that caters to the modern customer's expectations.

The company's product suite is designed to cater to businesses of all sizes, providing them with innovative tools to gain comprehensive insights into every customer interaction. TotalCX's offerings integrate various forms of communication, including phone calls, SMS, and chat, to offer a 360-degree view of the customer journey. This integration allows businesses to personalize their services and reanimate leads effectively. The platform's AI-driven technology is capable of capturing and analyzing voice and text communications in real time, offering actionable data that businesses can use to enhance customer engagement. Furthermore, TotalCX's solutions include a complete package of hardware, software, and powerful AI for instant access to rich call data, aiming to deliver a superior customer experience. This comprehensive approach demonstrates TotalCX's commitment to transforming customer interactions into meaningful experiences that foster long-term loyalty.

TotalCX offers a customer communication platform designed specifically for automotive dealerships, emphasizing the integration of advanced technologies and personalized training to enhance overall customer service. The platform encompasses a variety of features aimed at optimizing call performance and improving customer interactions.

**AI and Automation Technology**: TotalCX leverages artificial intelligence and automation technologies to facilitate real-time identification and response to service issues and sales opportunities, ensuring that automotive dealers can address customer needs promptly and efficiently.

**Award-Winning Cloud Phone System**: The core of TotalCX's offerings is its cloud-based phone system, recognized for its exceptional performance. This system is designed to be compatible with any on-premises or cloud phone system, indicating its flexibility and adaptability to various business environments.

**Call Performance Training**: Beyond technology, TotalCX emphasizes the importance of human skills with call performance training. This training, based on social science research and psychology, focuses on teaching proper techniques without the use of scripts. It includes monthly recurring training, scored interactions, and automated reporting to ensure continuous improvement and best practices in call handling.

**Comprehensive Communication Solutions**: TotalCX presents a one-stop solution for modern communication needs. Features include call recording, call tracking, conversational AI, CRM and DMS integration, and click-to-call functionality. This approach suggests that TotalCX aims to provide a holistic system that covers all aspects of customer interactions.

**Sales Monitoring & Optimization**: The platform offers advanced capabilities for monitoring sales interactions, providing unprecedented real-time call data that allows for instant recognition of performance areas needing improvement or highlighting successful strategies.

**Client Success Stories and Support**: Testimonials from users like Rob Siudek from Volume Cars highlight the new system's popularity and its features, indicating customer satisfaction. Moreover, the high level of service provided by TotalCX's implementation team, as reflected in the success stories, underscores the company's commitment to ensuring a smooth transition and operational excellence for its clients.

TotalCX's pricing for the use of its products or services includes an adjusted Monthly Fee for each period in which Services have been provided, with these fees being reevaluated and adjusted every 90 days. The first invoice reflecting this adjusted Monthly Fee is delivered to the customer no later than 60 days after the first date any adjustment takes effect. Customers are required to promptly pay these adjusted fees for the continued provision of TotalCX services. The detailed services covered by this fee include listening, critiquing, screening, and charting the customer's incoming sales calls, among others, as well as providing daily reports and training to improve call handling. If a payment is not made within 30 days after issuing an invoice, an annual interest rate not to exceed 18% per annum is applied to the unpaid balance.

TotalCX provides its services to various customers, particularly within the automotive dealership sector. As evidenced in the success stories article, one notable user of TotalCX's offerings is Volume Cars. Volume Cars utilized TotalCX's services for implementing a new phone system in their operations. They commended the implementation team from TotalCX, highlighting the exceptional service provided by Chrissy and Pablo during the setup process. The new system was praised for its features, and the staff at Volume Cars felt comfortable using it after being trained by Chrissy. This customer testimonial underlines TotalCX's ability to deliver effective communication solutions that are well-received by automotive dealerships.