Quiq

HQ: United States
Founded Year: 2015
Company Type: Privately Held
Category: Messaging
This is CXSpy's primary classification of the Quiq software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Quiq software.

Description:Quiq sells an enterprise AI-agent platform for customer experience: customer-facing AI Agents, AI Assistants for human agents, and agentic workflows across business systems. Official product pages say agents run on voice, chat, SMS, email, WhatsApp, Apple Messages for Business, and Google RCS with shared context, guardrails, claim verification, decision logs, and simulations. The vendor states SOC 2 Type II, HIPAA, GDPR, and CCPA compliance and 99.999% uptime. Pricing is usage-based on conversations processed rather than seats or outcome definitions (official pricing FAQ). Quiq was founded in 2015 (formerly Centricient) in Bozeman, Montana, by RightNow Technologies alumni including CEO Mike Myer. Headquarters is listed at 22 South Grand Avenue, Bozeman. The company is private. Official customer stories name Brinks Home, Terminix, Panasonic, and Accor.

Quiq Messaging Software

About Quiq

Quiq is a Bozeman, Montana conversational-AI company founded in 2015 (formerly Centricient) by RightNow alumni including CEO Mike Myer. It sells AI agents and agent assistants for enterprise CX across messaging and voice. Buyers use usage-based conversation pricing and configure Process Guides and guardrails rather than buying seats. Official stories include Brinks Home, Terminix, Panasonic, and Accor. HQ: 22 South Grand Avenue. The company is private; no 2025–2026 acquisition was sourced. Employee and revenue figures are not official on the fetched pages and are left null.

Quiq Features

1. Quiq AI Agents — Customer-facing agents that take actions via APIs (schedule, pay, troubleshoot).

2. AI Assistants — Tools for human agents to act faster inside conversations.

3. Omnichannel continuity — Voice, chat, SMS, email, WhatsApp, Apple Messages, RCS with shared context.

4. Guardrails and governance — Claim verification, decision logs, and brand rules before answers reach customers.

5. Simulations and testing — Pre-production tests and step-by-step visibility.

6. Performance scoring — Analyze and score agent/AI performance.

7. Bring content as-is — Ingest existing knowledge without a full rewrite (homepage).

8. Security/compliance — Official SOC 2 Type II, HIPAA, GDPR, CCPA.

Quiq Pricing

Official Quiq pricing page: usage-based on conversations processed, not per-seat and not outcome-negotiated. No public dollar-per-conversation figure was listed on the fetched page; custom quotes come from Quiq experts. Pricing is usage-based / sales-quoted, not a published rate card with $ amounts.