Laivly Call Center AI Software

Laivly is a company that specializes in enhancing customer care experiences through advanced technology solutions. With over a decade of experience and collaboration with more than 200,000 agents across hundreds of brands, Laivly has positioned itself as a customer care expert. The company is dedicated to improving customer experience (CX) by streamlining and optimizing customer service interactions. Their emphasis on the importance of the agent experience in delivering superior customer service underlines their holistic approach to customer care. By offering innovative solutions tailored to the contact center environment, Laivly seeks to redefine customer service standards for businesses worldwide.

Laivly's product offerings revolve around the use of generative AI, machine learning, and automation tailored specifically for the contact center environment. One of their standout products is Sidd, a collaborative robot, or "cobot," designed to assist human agents by making their tasks easier, faster, and more accurate. Sidd integrates seamlessly with an organization's tech stack through an orchestration layer that simplifies implementation without the need for complicated integrations or APIs. This ensures a smooth and efficient enhancement of customer service processes with minimal downtime. Moreover, Laivly's platform aggregates all relevant customer information within seconds, even if it resides across multiple systems, thereby saving valuable time for both the agent and the customer. Through such technology-driven solutions, Laivly empowers businesses to achieve measurable improvements in their customer experience programs, leading to enhanced efficiency, accuracy, and overall customer satisfaction.

Laivly.com offers a cutting-edge AI and enterprise automation platform tailored specifically for the contact center environment, aiming to revolutionize customer experience (CX) management. Businesses looking to enhance their contact center operations can look forward to the following main features and services provided by laivly.com:

1. **Generative AI and Machine Learning**: Laivly employs advanced generative AI and machine learning technologies to support seamless and practical application within contact centers. This integration aims to elevate the overall customer experience by optimizing various operations, from handling inquiries to managing customer interactions more effectively.

2. **Attended Automation Platform**: Designed to augment the human workforce rather than replace it, Laivly's platform offers attended automation. This means the software works alongside contact center agents, assisting them with their tasks in real-time and thereby increasing their efficiency and productivity.

3. **Agent Workflow Navigation**: Laivly serves as a navigational tool for agents, guiding them through any given workflow with ease. This feature greatly reduces training time and boosts agent confidence by providing step-by-step guidance throughout different processes. It's likened to a GPS for the agent experience, simplifying complex workflows and ensuring consistent, high-quality customer interactions.

4. **Compatibility with Existing Tech Stacks**: A significant advantage of Laivly is its ability to integrate seamlessly with an organization's existing technology stack. It interacts with any tool that an agent might use, ensuring that businesses do not have to overhaul their current systems to benefit from Laivly's offerings. This compatibility eliminates potential integration headaches and facilitates a smoother transition to using Laivly's platform.

5. **Smart Response**: One of the standout features of Laivly is its Smart Response technology, which helps deliver consistent and on-brand customer interactions. By automatically drafting case notes, emails, and more, Smart Response ensures that all communications are in line with the company's brand voice and standards. This not only saves time for agents but also maintains a high level of quality and consistency in customer service.

For business users evaluating Laivly.com for their contact center needs, these features collectively promise a more streamlined, efficient, and effective customer service operation. By leveraging AI, machine learning, and attended automation, Laivly aims to enhance both the agent experience and customer satisfaction.

Laivly offers a FREE Pilot Project of their platform for CX teams. This opportunity allows businesses to try Laivly’s services at no cost for a limited period. To qualify for this pilot project, businesses are invited to book a meeting with Laivly within a specified two-week window. This offer is also extended to those who are able to meet in person in Miami, Las Vegas, or Toronto, with limited spots available for booking.

Laivly has collaborated with one of the world's largest manufacturers of packaged consumer foods, providing their agents with technology to handle customer queries more effectively. Additionally, Laivly's technology is already being used by top Fortune 500 companies across the e-commerce, technology, and CPG sectors. These early adopters have realized significant returns on investment, ranging from 50% to 300% depending on the specific use case, demonstrating substantial improvements in both cost-efficiency and overall customer experience.