Krisp Call Center AI Software

Krisp Technologies Inc., often referred to as Krisp, is an Armenian AI-based audio processing software company that revolutionizes the way noise is managed during audio transmissions. Founded in 2017 in Yerevan, Armenia, by Davit Baghdasaryan and Artavazd Minasyan, the company has since established its base in Berkeley, California. Krisp has made significant strides in developing real-time noise and voice suppression technology, aiming to enhance audio quality in various digital communication settings. Its commitment to improving audio clarity is evident in its recognition by prestigious entities, including appearing on Forbes’ America's Most Promising Artificial Intelligence Companies of 2020 and securing a spot on the TIME List of The 100 Best Inventions of 2020. Krisp's achievements also include winning two Webby Awards, underlining its impact and innovation in the realm of audio processing technology.

Krisp's flagship product is a sophisticated software application capable of removing unwanted background noises and voices from audio in real-time. This is achieved through advanced machine learning algorithms that meticulously analyze audio signals to differentiate between speech and noise, ensuring that the output is crisp, clear, and devoid of any disturbances. Designed for versatility, Krisp’s software finds extensive applications across various domains such as teleconferencing, remote work, podcasting, and video production, catering to a broad audience seeking impeccable audio quality. The software effortlessly integrates with popular communication platforms like Skype, Zoom, and Slack, offering users a seamless experience by eliminating the need to switch between applications for noise-free audio. Additionally, Krisp’s technology can be customized to recognize and suppress specific types of noise, further enhancing its effectiveness in diverse environments. This unique capability positions Krisp as a pioneering solution in the field of audio processing, making it invaluable for professionals and casual users alike seeking to maintain clear communication in an increasingly digital world.

Krisp.ai offers a range of features designed to enhance the quality and professionalism of online communications for businesses and remote workers. The key services and features provided by Krisp include:

1. **AI-Powered Noise Cancellation**: Using advanced artificial intelligence, Krisp's bi-directional noise cancellation technology eliminates background noise from calls, enabling clearer communication. This feature works both ways, ensuring that you can hear and be heard without background interference.

2. **AI Meeting Assistant**: Krisp's AI Meeting Assistant helps in organizing and managing meetings more effectively. While specific details were not provided, typically, such features might include transcription, note-taking, and action item extraction from meeting conversations.

3. **Meeting Recording**: With Krisp, users can record their meetings, a feature that enhances documentation and review processes, allowing important discussions to be revisited for clarity or shared with those who could not attend the live session.

4. **Call Summary**: After each call, Krisp provides insightful summaries that offer a quick overview of meeting effectiveness, including metrics like the duration of the meeting, the amount of speaking time per participant, and the amount of noise canceled during the call. This allows users to improve their meeting skills and efficiency over time.

5. **Personal Insights**: Krisp offers Personal Insights where users can monitor the amount of time spent in calls, which apps are most used for communication, and daily averages of call durations. This feature is aimed at helping users manage their time better and identify areas for improvement in their online communication habits.

6. **Widget for Easy Control During Calls**: Krisp introduces a widget that allows users to easily manage the app during a call. This includes enabling or disabling noise cancellation with a single click and monitoring if the environment or user voice is being successfully captured and processed by Krisp.

7. **Super Mute Feature**: Users can mute their microphone across all connected apps with just one click, ensuring privacy and control over what sounds are transmitted during online interactions.

8. **Compatibility with Over 800 Apps**: Krisp is designed to work seamlessly with a wide array of communication platforms, including popular ones like Zoom, Microsoft Teams, and Skype, making it a versatile choice for users regardless of the preferred software for calls or meetings.

9. **Privacy Protection**: When processing audio for noise cancellation, Krisp does so locally on the user's device. This design choice ensures that voice or audio data is not sent to Krisp's servers, maintaining user privacy.

10. **Echo Cancellation**: Beyond typical noise cancellation, Krisp also provides echo cancellation, ensuring that voice quality remains clear and crisp even in environments prone to producing echo.

11. **Call Insights**: A focused feature providing real-time feedback on engagement levels throughout the call, helping to facilitate more balanced and inclusive discussions.

Krisp.ai positions itself as a comprehensive solution for improving online communication by reducing background noise, offering insightful analytics on call performance, and enhancing overall meeting productivity with additional features focused on privacy and compatibility across many applications.

Krisp offers multiple pricing plans catering to different user needs, including a Free plan and options for both individual professionals and teams.

The Free plan allows an unlimited number of transcriptions, with an allowance for 2 Meeting Notes per day. Users on the Free plan also get 60 minutes of noise-free audio streams per day.

For individuals, the Krisp Pro plan is available, which offers unlimited noise cancellation for both microphone and speaker use across home and work devices. Additionally, it includes unlimited noise-free calls on Krisp's iOS mobile dialer. The Pro plan is priced at $5 per month or an annual payment option of $40, amounting to $3.33 per month.

Teams can take advantage of the Krisp for Teams plan, which provides centralized billing and member management tools, tailored specifically for team use. This plan also costs $5 per team member per month or can be accessed through an annual payment of $40, which breaks down to $3.33 per month per team member.

Furthermore, Krisp mentions offerings for enterprises and call centers, suggesting that customized solutions are available for these entities, though interested parties are encouraged to contact Krisp directly for more detailed information and pricing.

Krisp.ai, recognized as a pioneer in noise-cancelling technology, has a diverse customer base that spans across various industries and sectors, showcasing its broad applicability and effectiveness in different settings. One of the highlighted users of Krisp's software is Sitel Group, a global leader in customer experience management. This partnership was announced with the intention of deploying Krisp's AI-based noise suppression tool across Sitel's contact centers and for its remote agents, aiming to mute background noise and enhance the clarity of communication for both agents and customers.

Sitel Group, catering to over 3.5 million customer experiences every day, chose Krisp to improve both employee and customer experiences by leveraging artificial intelligence to distinguish speech patterns and effectively remove distracting background noise. This deployment was part of Sitel's strategy to incorporate AI technology to improve operational efficiency and customer satisfaction. Initial results of implementing Krisp included a 6% reduction in Average Handle Time (AHT), an 8% increase in customer satisfaction (CSAT) scores, and a noticeable improvement in sales performance.

The company's use of Krisp signifies a growing trend among customer-oriented businesses to adopt AI-driven technologies to enhance the quality of their service offerings, ensuring a seamless and more engaging experience for end-users. Krisp's ability to operate across various devices and environments aligns with Sitel Group's goal of delivering superior customer experiences across multiple communication channels, making it a strategic tool in Sitel's customer interaction toolkit.