Intercom

HQ: United States
Founded Year: 2011
Est. # Employees: 1400
Revenue: $400 million ARR (company-stated)
This is merely an estimate of annual revenue for Intercom.
Company Type: Privately Held
Category: Help Desk
This is CXSpy's primary classification of the Intercom software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Intercom software.

Description:Intercom is the customer-service software platform of Fin (the company formerly named Intercom). It is sold as a help desk and inbox for human agents, paired with the Fin AI Agent. Intercom 2 is described by the vendor as a rebuilt help desk. Plans combine per-seat Intercom licenses with outcome-based Fin pricing: Essential from $29 per seat per month plus $0.99 per Fin outcome; Advanced $85; Expert $132 (vendor pricing page). The product includes Messenger, a shared inbox and ticketing, a public help center, workflows, reporting, and paid channels such as SMS, WhatsApp, and phone. Buyers use Intercom as the primary workspace for support teams while Fin answers and resolves conversations on chat, email, voice, and messaging. The corporate entity behind Intercom renamed itself Fin in May 2026; the Intercom product name remains. In June 2026 Salesforce signed a definitive agreement to acquire Fin for about $3.6 billion, expected to close in Salesforce FY2027 Q4, subject to approvals. Until close, Intercom/Fin operates independently.

Intercom Help Desk Software

About Intercom

Intercom is the help-desk product line of Fin, the San Francisco company founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The company rebranded from Intercom to Fin in May 2026; Intercom remains the name of the customer-service software and inbox. Support teams use Intercom for ticketing, Messenger, knowledge, and human-agent workflows, and attach Fin as an AI agent priced per resolved outcome. Official about copy states more than 1,400 employees across six offices and more than $400 million ARR for the company. On June 15, 2026 Salesforce announced a definitive agreement to buy Fin for approximately $3.6 billion; the deal had not closed as of August 19, 2026. HQ is listed at 55 2nd Street, San Francisco.

Intercom Features

1. Shared inbox and ticketing — Configurable inbox for email, live chat, phone, SMS, and more.

2. Messenger — Website and in-app chat widget for customer conversations.

3. Public Help Center and Knowledge Hub — Self-service content used by humans and Fin.

4. Workflows automation — Builder for routing, assignment, and support automations (Advanced+).

5. Fin AI Agent — Outcome-priced AI that answers and acts across helpdesks, including Intercom.

6. Copilot — Inbox AI assistant for human agents (add-on).

7. Operator / Pro add-on — AI that monitors and improves Fin and support operations.

8. Proactive outbound suite — In-app and outbound campaigns (add-on).

Intercom Pricing

Public 2026 vendor card: Intercom seats Essential $29, Advanced $85, Expert $132 per seat/month, plus Fin at $0.99 per outcome (resolutions and procedure handoffs; qualifications $9.99). Lite seats are free. Copilot listed at $29–$35 per agent/month depending on page; Pro add-on from $99/month. Messaging channels (SMS, WhatsApp, phone, email campaigns) are usage-based. Fin Voice is custom/sales-quoted. 14-day trial; startups Early Stage program advertised.