Infobip Communications Platform as a Service (CPAAS)

Infobip Ltd. is a privately held global cloud communications company. It was founded in 2006 in Vodnjan, Croatia, and lists corporate headquarters in London, United Kingdom. Co-founders include CEO Silvio Kutic and CTO Izabel Jelenic. Infobip markets a single natively built platform for omnichannel engagement, identity and user authentication, and contact centre solutions, and is consistently positioned by the company and analysts as a CPaaS provider rather than a pure CCaaS suite. Official materials describe reach to more than seven billion mobile devices across six continents, with more than 10,000 connections including 800-plus direct operator connections, and more than 15 integrated channels such as SMS, WhatsApp, RCS, email, voice, and messaging apps. Product lines include programmable channel APIs, CPaaS X, authentication, Conversations and Answers, Moments journey tools, and AgentOS for AI agents, CDP, and journey orchestration. Wikipedia cites revenue of 1.735 billion euros (2023) and 4,000-plus employees (2025). Pricing pages publish pay-as-you-go channel rates via calculators and AgentOS starting at 530 dollars per month plus outbound processing fees. Named public customers include Uber, KIA Italia, Haidilao, Floward, and Anand Rathi. There is no public stock symbol.

1. Programmable CPaaS APIs for SMS, MMS, RCS, WhatsApp, Viber, email, voice, WebRTC, live chat, and other messaging channels.

2. Omnichannel Conversations and Answers for two-way customer messaging and chatbot building.

3. Moments and journey orchestration for marketing and lifecycle campaigns across channels.

4. Authentication and identity tools including OTP and multi-step failover messaging.

5. AgentOS stack with CDP, AI agents, journey orchestration, analytics, and 15-plus channels under one platform fee model.

6. CPaaS X modular APIs plus Network APIs for advanced operator capabilities.

7. Numbers and senders including alphanumeric senders, long numbers, short codes, 10DLC, and toll-free numbers.

8. Enterprise-scale network claims (data centers, operator connections) with contact centre solutions on the same platform.

Public pricing at infobip.com/pricing uses pay-as-you-go channel calculators (SMS, email, Viber, WhatsApp, voice inbound/outbound, WebRTC) with rates varying by country and use case. AgentOS pricing (infobip.com/agentos/pricing) lists a platform fee starting at $530/month, processing fee starting at $0.07456 per interaction, free unlimited inbound messages, plus standard CPaaS delivery rates by region. Additional seats and AI credits are quote-based.

Uber; KIA Italia; Haidilao; Floward; Anand Rathi; Overseas Express; Sparkasse Bank BiH; Hrvatska posta Mostar; Wiraya; CodeBroker; MKopartner; Zapis.kz; Zdravko