Gorgias

HQ: United States
Founded Year: 2015
Est. # Employees: 400
Company Type: Privately Held
Category: Help Desk
This is CXSpy's primary classification of the Gorgias software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Gorgias software.

Description:Gorgias is a conversational-commerce and helpdesk platform built for ecommerce brands, especially Shopify. Official llm-info (updated June 2026) describes Helpdesk, AI Agent (Shopping Assistant + Support Agent), Voice, and AI Journeys on a two-way Shopify integration. The about page says the company was founded in Paris in 2015, has more than 400 team members, and serves over 16,400 merchants including Steve Madden, Glossier, and BruMate; it is a certified B Corporation. HQ is 180 Sansome Street, Suite 1800, San Francisco. Public 2026 pricing is ticket- and AI-resolution-based rather than per agent: Starter $40/month (50 tickets, 30 automated interactions), Basic $77/month annual, Pro $471/month annual, Advanced $1,227/month annual, with per-ticket overages $0.36–$0.40 and AI overages $1.50 per automated interaction on the fetched card; enterprise is custom above 5,000 conversations. AI Agent is included on every plan and billed when it fully resolves a conversation. The company is private.

Gorgias Help Desk Software

About Gorgias

Gorgias, Inc. is a San Francisco ecommerce CX company founded in Paris in 2015 by Romain Lapeyre and Alex Plugaru. It sells a Shopify-native helpdesk plus AI agent, voice, and journeys so merchants automate support and convert shoppers. Official about: more than 400 employees and 16,400-plus merchants, including Steve Madden, Glossier, and BruMate. HQ: 180 Sansome Street, Suite 1800. Pricing is public and volume-based. Gorgias remains private; no 2025–2026 acquisition was sourced.

Gorgias Features

1. Helpdesk — Unified email, live chat, social, contact form, WhatsApp, plus optional voice/SMS, with Shopify order context.

2. AI Agent — One AI with Shopping Assistant (pre-purchase) and Support Agent (post-purchase) roles; official claim of resolving up to 60% of conversations.

3. Order actions — Cancel, discount, track, return, and other Shopify actions from the conversation.

4. Voice — Phone conversations in the same inbox (add-on).

5. AI Journeys — Proactive 1:1 conversations across the shopping journey.

6. Commerce integrations — Official 254-app library including Klaviyo, Yotpo, Recharge, Smile; Shopify Plus, BigCommerce, Magento, WooCommerce by plan.

7. Revenue analytics — Conversations tied to conversion and sales influenced (official differentiation).

8. Help Centers / FAQ — Multiple help centers included on listed plans.

Gorgias Pricing

Public 2026 vendor card (fetched gorgias.com/pricing): conversation/ticket volume plus AI resolutions, not per-agent. Monthly Starter $40 (50 tickets / 30 AI interactions). Annual Basic $77/month, Pro $471/month, Advanced $1,227/month (listed included ticket and AI buckets). Ticket overage $0.40 (Starter/Basic) or $0.36 (Pro/Advanced). AI overage $1.50 per automated interaction on the fetched table. Voice and SMS are add-ons. Enterprise custom above 5,000 conversations/month. Official llm-info also cites ~$0.90–$1.00 per AI-resolved conversation on many plans—use the live pricing page if the two pages differ.