Fin

HQ: United States
Founded Year: 2011
Est. # Employees: 1400
Revenue: $400 million ARR (company-stated)
This is merely an estimate of annual revenue for Fin.
Company Type: Privately Held
Category: Help Desk
This is CXSpy's primary classification of the Fin software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Fin software.

Description:Fin is the Customer Agent company formerly named Intercom. It sells Fin, an AI agent for service, sales, and ecommerce, that works with Intercom or with other helpdesks including Salesforce, HubSpot, Freshworks, Gorgias, and others. Official about copy says 30,000-plus companies use its products, Fin resolves over 2 million conversations weekly, and the company has surpassed $400 million ARR with more than 1,400 people in San Francisco, London, Chicago, Dublin, Sydney, and Berlin. Pricing is outcome-based at $0.99 per qualified resolution or procedure handoff, with a 50-outcome monthly minimum when Fin sits on a third-party helpdesk; Intercom seats are extra when buyers take the combined stack. Capabilities include training on procedures and knowledge, simulations, voice/email/Messenger/Slack/WhatsApp/SMS/social deploy, and Pro analytics plus Operator. Founded in 2011 and still founder-led, the company renamed itself Fin in May 2026. Salesforce signed a definitive agreement on June 15, 2026 to acquire Fin for about $3.6 billion; closing is targeted for Salesforce FY2027 Q4 and had not occurred as of August 19, 2026.

Fin Help Desk Software

About Fin

Fin, formerly Intercom, Inc., is a private customer-agent software company founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett and headquartered in San Francisco. The product is an AI agent that resolves support, sales, and commerce conversations and can sit on Intercom or another helpdesk. The company states more than 1,400 employees, six offices, 30,000-plus customer companies, and more than $400 million ARR. In May 2026 the corporate name changed from Intercom to Fin; Intercom remains the help-desk product. On June 15, 2026 Salesforce announced a ~$3.6 billion acquisition that is signed but not closed, expected in Salesforce’s FY2027 fourth quarter pending regulatory clearance. Buyers should treat Fin as independent until that close.

Fin Features

1. Fin Customer Agent — AI that answers and resolves on tickets, email, live chat, WhatsApp, SMS, voice, Slack, and social.

2. Works with any helpdesk — Official integrations include Intercom, Salesforce, HubSpot, Freshworks, Gorgias, Dixa, Front, Zoho, and Sprinklr.

3. Procedures and actions — Configured procedures that update external systems or hand off to a human.

4. Knowledge training — Knowledge sources, data connectors, guidance, categories, and multilingual/real-time translation.

5. Simulations and tests — Pre-launch simulations, regression tests, previews, and audience testing.

6. Operator — An AI agent for customer-operations teams that monitors and improves Fin (Pro add-on).

7. Copilot — Human-agent assistant in the inbox.

8. Fin Voice — Voice agent offered on custom pricing to select customers.

Fin Pricing

Public 2026 vendor pricing: $0.99 per Fin outcome (resolution, procedure handoff, or disqualification); $9.99 per sales qualification. Minimum 50 outcomes/month when Fin is used with a non-Intercom helpdesk; no extra seats on that SKU. Combined Fin + Intercom starts at $0.99/outcome + $29/helpdesk seat/month. Pro add-on from $99/month; Copilot $35/user/month on the Fin pricing page. Fin Voice is sales-quoted. 14-day trial with unlimited Fin outcomes advertised.