Daktela Contact Center as a Service (CCaaS)

Daktela is a company in the customer communication solutions space. The company took a significant step forward during the COVID-19 period by becoming integral to the Czech Republic's contact tracing efforts against the pandemic. Daktela's communication software evolved as a fundamental component of the tracing contact center in Czech, exhibiting its flexibility and scalability under exigent circumstances. The deployment of Daktela V6 application was central to the country's Smart Quarantine initiative, showing the company's capability to adapt and collaborate closely with national entities including the Army of the Czech Republic, the Ministry of Health, and various hygiene stations led by the chief hygienist. Moreover, Daktela expanded its market presence by entering one of the largest call center markets in the world, the Philippines, marking a significant growth milestone in its global operations.

Daktela provides a comprehensive suite of IT services and products designed to enhance customer communication across multiple channels, underscoring the importance of omnichannel support in today's digital age. The foundation of Daktela's offerings is built upon innovation and support, ensuring businesses can communicate quickly and effectively with their customers regardless of the communication platform. Particularly notable is their cloud-based contact center solution that supports omnichannel communication in a single web application, integrating phone, email, live chat, and other communication channels. This reflects Daktela's communication platform supports automatic call distribution, call monitoring, and real-time statistics among other features.

Daktela offers a comprehensive suite of contact center solutions designed to optimize customer communication across various channels. Key features of Daktela.com include:

1. **Real-Time Statistics and Historical Reporting**: Daktela's platform provides powerful analytics capabilities, allowing businesses to access real-time data and historical reports.

2. **CRM Software Integration**: The integration with CRM software is a significant advantage, enabling a seamless flow of information between Daktela's system and customer relationship management tools.

3. **SMS and Social Media Communication**: Daktela supports handling multiple SMS chats, including transcript capabilities, which allow businesses to engage with customers via text messages efficiently. Furthermore, it facilitates communication over social networks, including support for attachments and pictures, thus broadening the avenues for customer engagement.

4. **IP PBX Features**: Daktela's IP PBX system is a robust communication solution that supports all standard voice features, including the provisioning for automatic configuration of IP phones, calling groups, fax server capabilities, and voice prompts.

5. **Cloud-Based Telephony**: Offering global voice services, international numbers, and comprehensive SMS coverage, Daktela’s cloud-based telephony ensures businesses can maintain a global presence.

6. **Integrated AI Automation Services**: With features like voicebot, chatbot, and automated customer service tools, Daktela incorporates artificial intelligence to streamline communication processes. These AI-driven tools can significantly enhance efficiency by handling routine inquiries autonomously, allowing human agents to focus on more complex customer needs.

7. **Versatile Platform Support**: Daktela's platform is accessible via web applications or a proprietary desktop client, ensuring flexibility in how businesses deploy the solution. Additionally, it includes an integrated ticketing module and an ergonomic email client, facilitating a comprehensive approach to customer service management across different channels.

Daktela offers several pricing plans for their products or services, ranging from €9 to €59 per user per month. Specifically, they have a Voice Channel solution priced at €30 per user per month. Additionally, Daktela provides a free trial of their services, allowing potential users to test their offerings before committing to a payment plan.

Daktela.com's customers include:

-Muziker

-Robot World