chattigo Omnichannel Software

Chattigo is a company specializing in enhancing customer communication and engagement through its advanced platform. It focuses on turning every conversation into a business opportunity by organizing and optimizing customer interactions. The company caters to businesses looking to improve sales, retention, and customer loyalty through effective communication. By utilizing Chattigo's services, companies can automate client interactions, allowing customers to obtain information, send requests, and more in a natural and engaging manner. This approach not only improves the customer experience but also significantly boosts customer satisfaction by leveraging the multimedia capacity of each communication channel.

Chattigo offers a comprehensive suite of products and services designed to streamline customer service operations. One of its key offerings includes a ChatBot that enables businesses to automate client attention seamlessly. This chatbot interacts in a close and natural language, enhancing the customer interaction experience. Additionally, Chattigo provides an agent platform that allows for handling multiple conversations across various channels and campaigns simultaneously. The platform supports a wide array of service channels, including popular social media platforms such as Facebook, Instagram, Twitter, WhatsApp, Telegram, and even direct channels like email and live chat. It integrates these channels into a centralized platform, making it simpler and more efficient for businesses to manage customer communications.

Chattigo.com features include:

1. **Unified Communication Channels**: Chattigo allows businesses to manage conversations from multiple service channels in one place. This includes popular platforms like Facebook, Telegram, Twitter, WhatsApp, Instagram, Email, live chat, and even Mercado Libre. This centralization simplifies the process of serving customer queries and requests efficiently.

2. **ChatBot Functionality**: Businesses can implement a ChatBot tailored to their needs, enabling automation in customer service. This bot can interact with clients using natural language, handle inquiries, requests, and more, thereby improving customer experience and satisfaction through multimedia-rich interactions.

3. **Email Integration**: Chattigo supports email channel configuration with the company domain, facilitating efficient email management. The process involves forwarding emails to a designated Chattigo address, enabling seamless integration into the communication management platform.

4. **CRM and Service Platform Integrations**: The platform boasts multiple integrations with major CRM and customer service platforms such as Salesforce, Hubspot, SAP, Zendesk, Ms Dynamics, Genesys, and Vtex. These integrations help in incorporating new digital attention technologies and improving customer relationships by fostering trust through effective communication.

5. **Customizable Plans**: Chattigo offers various plans designed to provide maximum value at different stages of a business's growth. Customers can select a plan that best fits their needs, ensuring they receive the features they require without unnecessary costs.

Chattigo.com offers a STARTUP pricing plan at a cost of $95 USD per month.

Chattigo.com has worked with various customers to enhance their customer service and sales operations. They have collaborated with ARGOS, where they developed customer service campaigns that evolved into telesales services. Through automation of collections with ARGOS, they achieved greater efficiency. This showcases Chattigo's capability to adapt and cater to different industry needs, focusing on improving customer engagement and operational efficiency.