Callbell

HQ: France
Founded Year: 2018
Est. # Employees: 28
Revenue: 1.6M
This is merely an estimate of annual revenue for Callbell.
Company Type: Privately Held
Alexa Rank: 27013
Category: Omnichannel
This is CXSpy's primary classification of the Callbell software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Callbell software.

Description:Callbell is a software as a service platform for customer communication via Direct Messaging Apps. Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram. As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralizes all communications in one single place, helping CS and Sales teams to connect to customers across channels. Find out more and start for free at: www.callbell.eu

Callbell Omnichannel Software

About Callbell

Callbell.eu specializes in enhancing customer communication through its dedicated customer support platform. This platform uniquely centralizes messaging across various popular services, including WhatsApp Business, Instagram Direct, Facebook Messenger, and Telegram. Designed with team collaboration in mind, it facilitates a unified approach to managing customer inquiries, allowing rapid responses directly on the platforms customers already use and prefer. Furthermore, Callbell offers a website widget, enabling businesses to provide their visitors with the choice of their favored messaging app for seamless communication. This innovative approach ensures that customer interactions are streamlined and efficient, promoting better customer satisfaction and engagement.

In addition to its comprehensive messaging aggregation capabilities, Callbell expands its offerings with the Callbell Shop—a robust e-commerce platform engineered to significantly enhance an online store's visibility, traffic, and conversion rates. This integration positions social networks like Facebook and Instagram at the core of its functionality, streamlining the shopping experience by linking these platforms directly to a business's digital catalog. With the ability to manage up to 500 items effectively, businesses can offer a simplified and intuitive shopping experience. Orders are conveniently received via WhatsApp, ensuring immediate confirmation and facilitating a direct communication line for discussing delivery options. Inventory management features further contribute to a well-ordered transaction process, ensuring businesses can effectively track and communicate the delivery status of orders, thereby improving overall operational efficiency and customer communication.

Callbell Features

Callbell.eu features include:

1. **Multi-Channel Collaboration**: Callbell allows integration with popular messaging apps, enabling customer service through various channels such as WhatsApp, Telegram, Facebook, and Instagram. This multi-channel approach allows businesses to serve their customers on their preferred platforms, improving the customer experience.

2. **Team Collaboration and Management**: The platform supports multi-agent chats, where multiple service agents can manage conversations across different social networks from a single platform. It allows for assigning chats, leaving internal notes within conversations, and managing chats according to department, ensuring efficient teamwork and collaboration.

3. **Automatic Chat Routing**: Automatic routing features help to distribute chats and attend to customers in an organized manner, ensuring no customer query is left unanswered and improving response times.

4. **Detailed Analytics and Reporting**: Callbell provides specialized metrics and real-time statistics to help businesses monitor their customer service performance. These analytics cover various aspects, including the number of messages received, chat resolution success rates, and individual agent productivity.

5. **Agent Control and Management**: The platform enables businesses to maintain control over their customer service agents by enabling and disabling permissions, monitoring chat assignments, and evaluating conversation resolution and agent productivity.

6. **Chat Widget for Websites**: A customizable chat widget can be added to business websites, showcasing icons for WhatsApp, Instagram, Facebook, and Telegram. This feature makes it easier for website visitors to initiate conversations directly with the business via their preferred messaging app.

7. **Customer Support and Training**: Callbell stands out for its customer support, offering assistance with technical setups such as Business Manager verification for WhatsApp API use. The company also provides educational resources, including weekly webinars, to help customers maximize the platform's capabilities.

Callbell Pricing

Callbell offers a range of pricing plans tailored to meet various business requirements. Their plans are designed to accommodate companies looking for customer support and chat platform solutions, specifically utilizing popular messaging apps like WhatsApp Business, Instagram Direct, Facebook Messenger, and Telegram. Here are the details of the pricing plans offered by Callbell:

1. **MULTIAGENT CHAT**: This plan is priced at $15 per user per month. It is designed for businesses looking to manage the chats from their messaging channels efficiently.

2. **MULTIAGENT CHAT PLUS**: While the exact pricing for the "MULTIAGENT CHAT PLUS" plan is not specified, it represents an enhanced option for businesses seeking more advanced features on top of what's offered in the basic MULTIAGENT CHAT plan.

Additionally, Callbell is recognized for providing a distinctive solution that centralizes all messages from various messaging applications into a single platform. This centralization facilitates team collaboration and enables businesses to respond in real time to customer inquiries across different platforms.

For businesses with varying needs, Callbell offers a range of pricing tiers including options like Widget, Chat Management, and Enterprise packages, starting at €12 per user per month.