Occam Interactive Voice Response Software

Occam.global is an IVR testing company. Their products include the Razor platform that allows comprehensive testing of your entire IVR and provides an interactive map detailing current CX operations.

Occam.global offers a set of features designed to enhance the efficiency and effectiveness of call center operations through their experience testing system. Here are the main features and benefits detailed in their offerings:

1. **Automated Testing for IVR Systems**: Occam.global's software allows for the automation of testing across your entire Interactive Voice Response (IVR) configuration. This capability significantly reduces the time required to test, from days to mere hours, allowing for more frequent and comprehensive testing cycles. Automation extends to traversing the IVR network to identify and highlight issues promptly, facilitating swift resolutions and minimizing disruptions.

2. **Real-Time Analytics and Fault Rectification**: The platform provides live analytics, enabling teams to monitor the performance of their call center systems in real-time.

3. **Wide Range of Testing Scenarios**: Users can generate a variety of testing scenarios to match their specific requirements.

4. **Guided Discovery and Test Script Generation**: Occam.global offers guided discoveries to capture incremental changes made to the IVR system. Additionally, the software automatically generates test scripts for all nodes within the IVR. These scripts are editable, easing the task of script maintenance and updating.

5. **Load Testing Capabilities**: To ensure that systems can handle high volumes of interactions, Occam.global includes load testing features. This allows call centers to simulate increased call traffic and assess how their systems will perform under pressure, ensuring that capacity issues are identified and resolved before they impact customer service.

6. **Intuitive and User-Friendly Interface**: The platform is designed with user experience in mind, making it accessible for both technical and non-technical staff.

7. **Unlimited User Access**: Unlike some other providers, Occam.global does not limit the number of users who can access the software.

8. **Support and Guidance**: Occam.global provides direct support and guidance for their clients, ensuring that any queries concerning the Experience Testing System (ETS) are promptly addressed.

9. **Flexible Pricing Model**: The company has adopted a pay-as-you-grow pricing model, which aligns costs with the scale of use.

Occam.global offers a unique pricing model for its Experience Testing System (ETS), designed to accommodate businesses at different stages of growth. Initially, businesses can access Occam's platform without any commitment, allowing them to use the ETS and only pay for the tests they run. This usage-based pricing model is particularly advantageous for growing businesses that may not be ready to commit to subscription-based contracts. Once a business starts spending $1500 per month on tests, Occam.global proposes to discuss a better payment package that can reduce costs by up to 70% per test, tailoring their offering to meet the business's budget and scaling needs. This model supports continuous improvement and customer satisfaction without the pressure of a large overhead.