Hiya Inc. Call Center Compliance

Hiya is a company focused on elevating the voice communication experience by leveraging caller identification and call management technology. The company's mission centers around securing voice interactions with trust, identity, and intelligence. Hiya works to protect individuals from spam and fraud calls, while also facilitating the connection between businesses and their customers. Operating on a global scale, Hiya collaborates with carriers to secure their networks against unwanted calls, ensuring a safer and more reliable communication environment.

Hiya offers a range of products and services designed to enhance the efficiency and security of phone communications. One of their key offerings is the Hiya app, which allows users to identify incoming calls they wish to answer and block undesirable numbers. Hiya Protect, utilizing Adaptive AI, provides a self-learning spam protection system that analyses every aspect of a phone call to counter new threats as they arise. Additionally, Hiya Connect helps businesses maintain engagement with customers through features like Branded Call and Secure Call, and ensures that businesses can monitor and manage their call reputation. Hiya's technology is integrated into services like AT&T Call Protect and Samsung Smart Call, serving more than 450 million users worldwide.

Hiya.com offers a suite of call management solutions designed to enhance voice communication security and efficiency. The primary features include:

1. **Spam and Scam Shield**: Automatically recognizes and blocks spam and scam calls. Users receive real-time alerts for suspicious numbers and can participate in a community-driven effort to report and block scam numbers.

2. **Secure Visual Voicemail**: The voicemail management feature transcribes voicemails into text in multiple languages, enabling users to read messages instead of listening to them. It also proactively blocks potential scam voicemails.

3. **Advanced Caller ID**: Uses AI-driven technology for precise identification of calls, distinguishing between business, personal, international, and unknown numbers. The system offers visually intuitive, color-coded call screens for easy recognition of call types.

4. **Outbound Call Safety**: Provides proactive protection for outbound calls, including detailed caller insights and data protection to ensure safe communication.

5. **Comprehensive Number Lookup**: Allows users to uncover the identities behind unknown numbers and stay ahead of unsolicited calls.

6. **Call Management Options**: Users can select different management options for incoming calls based on the type of caller. This includes options to auto-block, screen, or forward calls to voicemail.

7. **Hiya Protect**: An advanced solution that leverages real-time, global data to provide instant call protection and detect emerging threats. It includes adaptive AI-based spam protection and call analytics and insights.

8. **Community-Driven Database**: Builds on insights from over 450 million users in more than 40 countries, continuously updating the system to enhance spam and scam blocking capabilities.

9. **Outbound Call Insights**: Users gain comprehensive insights and proactive protection for outbound calls, allowing for informed decision-making and personal safety.

10. **Visual and Personalized Features**: The app offers users a visually appealing interface with features like color-coded call screens and extensive call pattern analysis, ensuring an intuitive user experience.

Hiya's offerings are designed to create a secure, intelligent, and seamless call experience for both personal and business communications.

Hiya.com offers a Premium service for individuals that is available on iOS with subscription pricing plans. The monthly subscription costs $2.99, while the yearly subscription is priced at $14.99. This premium service includes features such as Premium Name Lookups, Premium Caller ID, and more frequent spam updates—three times a day compared to once a day for free users. Additionally, potential users can try the service for free for 7 days to evaluate its value.

Hiya is utilized by various global businesses, carriers, and consumers to provide secure and engaging connections while preventing unwanted calls. Some of the main customers or users of Hiya's software and services include:

1. **AT&T**: Hiya powers call protection and identity services for AT&T.

2. **Samsung**: Hiya's services are integrated into Samsung mobile devices, enhancing the phone experience by providing contextual information about callers.

3. **EE**: The British carrier EE uses Hiya's platform for call protection and identity services.

4. **Ericsson**: Ericsson is another noteworthy user of Hiya’s capabilities for securing their network.

5. **T-Mobile**: Hiya collaborates with T-Mobile in providing enhanced caller identification and secure user experiences.

These partnerships indicate that Hiya's services are widely adopted by prominent telecommunications companies and smartphone manufacturers to offer their users improved call security and identity features.